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Privacy Policy

Last Updated: August 7, 2026

1. Introduction

This Privacy Policy explains how Metiosys Software Solutions ("Metiosys", "TallyKart", "we", "us", or "our") collects, uses, shares, and protects information when you use the TallyKart platform (the "Platform") to discover, purchase, activate, and manage Tally business solution software licenses. By using the Platform, you agree to the collection and use of information as described in this Policy.

2. Information We Collect

We collect information you provide directly to us (such as when you register an Account, place an Order, or contact support), information generated through your use of the Platform, and information necessary to deliver and support Software licenses. The categories of information we collect are described in Sections 3 through 10 below.

3. Personal Information

This includes your name, email address, mobile number, and password (stored as a secure hash, never in plain text). We collect this when you create an Account or communicate with our support team.

4. Business Information

This includes your business name, contact person, GSTIN (if provided), billing address, city, state, and country. We collect this to complete your Customer profile, generate accurate tax invoices, and process Orders.

5. Tally License Information

This includes your Tally Serial Number(s), License ID, Engine Code, and Activation Key. We collect this information to activate, renew, and support your Software subscriptions, and to associate purchased licenses with the correct Tally Prime installation.

6. Device Information

We may collect limited technical information about the device and browser used to access the Platform, such as browser type, operating system, and screen resolution, to ensure the Platform functions correctly across devices.

7. Authentication Information

We collect information necessary to authenticate your Account, including login timestamps, session tokens, one-time verification codes sent to your email, and, where relevant, Google sign-in identifiers if you choose to sign in with Google. We also record the IP address and browser/user-agent string associated with security-relevant actions, such as login attempts and acceptance of these policies, for account security and audit purposes.

8. Cookies

The Platform uses strictly necessary cookies to maintain your login session and remember your preferences (such as light/dark theme). We do not use cookies for third-party advertising.

9. Usage Analytics

We may collect aggregated, non-identifying information about how the Platform is used, such as which pages or product categories are viewed most frequently, to help us improve the Platform. This information is used internally and is not sold or shared for advertising purposes.

10. Payment Information

Payments are processed by our payment gateway partner (Razorpay). TallyKart does not store your full card, UPI, or net-banking credentials on its own servers; we retain only the payment status, transaction identifiers, and payment method type necessary to reconcile your Order and issue invoices.

11. How We Use Information

We use the information described above to:

  • Create and manage your Account.
  • Process Orders, activate and renew Software licenses, and generate tax invoices.
  • Provide customer support and respond to inquiries.
  • Communicate Order status, subscription reminders, and service-related notices.
  • Detect, investigate, and prevent fraud, misuse, or security incidents.
  • Comply with applicable legal, tax, and regulatory obligations.
  • Improve the reliability, usability, and security of the Platform.

We do not use your personal or business information for any purpose beyond operating and improving TallyKart's services and complying with legal obligations.

12. Information Sharing

Your information is never sold. We share information only in the following limited circumstances:

  • With our payment gateway partner, to process transactions.
  • With approved Channel Partners, where you have purchased or receive support through a Channel Partner, limited to the information necessary for them to assist you.
  • With service providers who support our operations (such as email delivery and hosting providers), under confidentiality obligations.
  • Where required by law, regulation, court order, or governmental request.
  • In connection with a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.

13. Data Security

We apply administrative, technical, and organizational safeguards designed to protect your information, including password hashing, encrypted transmission (HTTPS), access controls on internal systems, and audit logging of sensitive administrative actions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Data Retention

We retain Account and Order information for as long as your Account is active and for a reasonable period afterward to comply with tax, accounting, and legal record-keeping obligations, resolve disputes, and enforce our agreements. Policy acceptance records (including the version accepted, timestamp, and IP address) are retained as a compliance audit trail even if the underlying Account is later closed.

15. Customer Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to verified requests within a reasonable time, subject to our legal obligation to retain certain records (such as tax invoices and policy acceptance logs) for a minimum statutory period.

16. Channel Partner Information

For Channel Partners, we additionally collect and process business registration details, GSTIN, website, experience information, and information about the Customers a Channel Partner manages on the Platform, solely to administer the Channel Partner program and facilitate licensing and support on behalf of Customers.

17. Children's Privacy

The Platform is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

18. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the current version took effect, and prior acceptances remain recorded against the version accepted at that time.

19. Contact

For questions about this Privacy Policy or to exercise your rights described in Section 15, please visit our Contact page or write to us at [email protected].