Refund Policy
Last Updated: August 2, 2026
1. Overview
This Refund Policy explains when Customers of TallyKart, a platform owned and operated by Metiosys Software Solutions, may be eligible for a refund on Software subscription purchases. This Policy forms part of, and should be read together with, our Terms & Conditions.
2. Digital Products
All Software available through TallyKart is delivered electronically as a license activation tied to your Tally Serial Number(s). Because Software licenses are digital products that can be activated and used immediately upon successful processing, refund eligibility is necessarily more limited than for physical goods, as described below.
3. Software Subscription Policy
Subscriptions are sold for a fixed duration selected at checkout. Once a Subscription has been successfully activated and the Software has been delivered and used, the purchase is generally final, except in the specific eligible cases described in Section 4. Partial-period refunds for early cancellation of an active, functioning Subscription are not provided except where required by applicable law.
4. Eligible Refund Cases
You may be eligible for a refund (in full or in part, as applicable) in the following cases:
4.1 Duplicate Payments
Where you are inadvertently charged more than once for the same Order due to a payment gateway error or a technical issue on the Platform, the duplicate charge will be refunded in full.
4.2 Failed Activation
Where payment has been successfully collected but TallyKart is unable to activate the purchased Software license against the Tally License Information provided, due to a cause within TallyKart's control, and the issue cannot be resolved within a reasonable time, you may request a full refund of that Order.
4.3 Incorrect Charges
Where you have been charged an amount that does not match the price displayed at checkout, or were charged for a product you did not order, the incorrect amount will be corrected or refunded.
5. Manual Review
Some Orders and refund requests require manual review by our team, particularly where activation involved manual processing or remote assistance, or where a claimed issue needs to be verified against Tally License Information and license-server activation logs. Manual review may extend the timelines described in Section 8.
6. Non-refundable Situations
Refunds are generally not available where:
- The Subscription has been successfully activated and used, and no eligible case under Section 4 applies.
- Failed activation resulted from inaccurate or incomplete Tally License Information, an unsupported Tally Prime version or edition, or lack of Customer cooperation during required remote-assistance activation support.
- The Customer changes their mind after successful activation, or no longer wishes to continue using an active Subscription.
- The Subscription has expired without being renewed.
- The refund request is made after the eligibility window described in Section 8.
7. Cancellation
You may request cancellation of a pending, unactivated Order at any time before license activation has been completed by contacting [email protected]. Once a license has been successfully activated, the Order can no longer be cancelled for a refund except under the eligible cases described in Section 4.
8. Refund Processing
Eligible refund requests must be raised within seven (7) days of the relevant Order or charge by contacting [email protected] with your Order number. Approved refunds are typically processed within seven (7) to fourteen (14) business days of approval, though the time for funds to reflect in your account depends on your bank or payment provider.
9. Refund Method
Approved refunds are issued to the original payment method used at checkout, through our payment gateway partner (Razorpay). TallyKart does not issue refunds in cash or to a different account or payment method than the one used for the original transaction, except where the original method is no longer available, in which case we will work with you to arrange an alternative.
10. Contact Information
To request a refund or ask a question about this Policy, please visit our Contact page or write to us at [email protected], quoting your Order number.